Shipping Policy

Last Updated: 02/10/2024

Thank you for choosing Luna Clutch for your Fashion needs. This Shipping Policy outlines the terms and conditions related to the shipment of our products. By making a purchase on our website, you agree to the following shipping terms:

Processing Time:
All orders are processed within 7 to 15 business days (excluding weekends and holidays) after receiving payment. You will receive a confirmation support@lunaclutch.shop with tracking information once your order has been shipped

.2. Shipping Costs
Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination. The shipping cost will be displayed at checkout before you complete your purchase.

3. International Shipping
We offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Customs fees, taxes, and other import charges are the responsibility of the buyer.

4. Tracking Information:

Once your order has been shipped, a tracking number will be provided via support@lunaclutch.shop. You can track the status of your shipment by clicking on the provided link.

5. Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processes.

6. Lost or Stolen Packages:
Our is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We will do our best to assist you in this process.

7. Address Accuracy:
Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

8. Shipping Restrictions:
Some items may have restrictions on shipping to certain locations. Please check the product description for any shipping restrictions before placing your order.

9. Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Contact Information:
If you have any questions about your order or our shipping policy, please contact our customer service at support@lunaclutch.shop.